Why Is mail.twc.com Not Working?
This one causes more confusion than it should, because mail.twc.com means two different things depending on where you’ve typed it.
The short of it: As a webmail address in a browser, mail.twc.com no longer gets you a working sign-in page. Use webmail.spectrum.net. As a mail server inside an app, mail.twc.com still answers on ports 993 (IMAP) and 587 (SMTP) with SSL.
Two things, one name
There used to be a webmail site at that address, and that’s the part that’s gone. There’s also a mail server called mail.twc.com that your phone or Outlook connects to behind the scenes, and that’s still running. So typing it into a browser gets you nowhere, while typing it into a mail app’s server field works fine.
What to do instead
- In a browser, go to webmail.spectrum.net.
- In a mail app, keep mail.twc.com as the server with ports 993 and 587, SSL on.
- If the app starts refusing it, switch the server to mobile.charter.net. That’s Spectrum’s current server and it uses identical ports.
Related guides
Still wondering?
Has mail.twc.com been shut down completely?
The webmail site has. The mail server of the same name still handles existing accounts in a mail app.
Should I switch to mobile.charter.net?
Only if mail.twc.com stops responding in your app. It’s Spectrum’s current server and drops straight in on the same ports.
Why did the webmail page disappear?
It was retired when the TWC brand was folded into Spectrum.